In this webinar, Customer Experience Director Eddie Stack of Insight6 leads a powerful and practical webinar exploring the true cost of neglecting CX—and why forward thinking solicitors can’t afford to ignore it. 

In this session, Eddie shares solicitor-specific strategies for:

• Strengthening the client journey from the initial call right through to closing the case
• Reducing friction between solicitor and client
• Creating a culture that consistently delivers confidence, clarity, and value
• Using feedback, data, and simple process improvements to create experiences that stand out in a crowded market
  

Whether you’re a partner shaping firm strategy, a solicitor managing demanding caseloads, or a support professional who interacts with clients daily, this webinar gives you the insight and tools to elevate your practice.  

This episode will qualify for 1 hour of Client Care & Professional Standards CPD by e-Learning and will be essential viewing.